Privacy Policy for Website Visitors, Reservations, and Guest Information
At Cebu Family Suites, we are committed to protecting the privacy and personal information of our guests, website visitors, and reservation holders. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website, submit inquiries, make reservations, or utilize our accommodation services. By accessing our website or using our services, you acknowledge and agree to the practices described in this policy. We recognize the importance of safeguarding personal information and strive to maintain appropriate measures to ensure data security and responsible handling of guest information.
When guests make reservations, submit contact forms, request information, or communicate with the hotel, we may collect personal details including name, email address, contact number, residential address, booking information, identification details, and other information necessary for reservation processing and guest service management. The information collected is used solely for legitimate business purposes, including reservation confirmation, guest verification, accommodation management, customer support, communication regarding bookings, and compliance with applicable legal and operational requirements.
Information provided by guests may also be used to improve our services, respond to inquiries, process requests, maintain accurate reservation records, enhance website functionality, and deliver a more efficient guest experience. We may occasionally use contact information to provide important updates regarding reservations, hotel policies, operational notices, or responses to guest inquiries. Personal information will not be sold, rented, or disclosed to unauthorized third parties for marketing purposes.
Cebu Family Suites implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to maintain secure systems and procedures, no method of electronic transmission or online storage can be guaranteed as completely secure. Guests are encouraged to protect their own personal information and notify the hotel immediately if they believe their information has been compromised.
Our website may collect certain non-personal information automatically through cookies, analytics tools, server logs, and similar technologies. This information may include browser type, device information, IP address, pages visited, date and time of access, and general usage patterns. Such data is used to analyze website performance, improve user experience, monitor site functionality, and better understand visitor interactions with our website. These technologies generally do not identify individual users unless voluntarily combined with personal information provided by the visitor.
In certain circumstances, guest information may be shared with authorized service providers, booking partners, payment processors, government authorities, law enforcement agencies, or regulatory bodies when required by law, legal process, public safety concerns, or legitimate operational requirements. Any such disclosure will be limited to information necessary to fulfill the applicable purpose and comply with legal obligations.
Guests may review available accommodations through All Rooms, learn more about the property through About Us, and explore hotel facilities through Amenities. By using these website resources, visitors acknowledge that certain technical information may be collected to improve website performance and user experience.
Our website may contain links to third-party websites, booking platforms, tourism resources, or external service providers. Cebu Family Suites is not responsible for the privacy practices, content, security measures, or policies of external websites. Visitors are encouraged to review the privacy policies of any third-party websites they access through external links provided on our website.
Guests may request updates or corrections to personal information previously provided to the hotel by contacting our front office or authorized hotel representatives. We will make reasonable efforts to maintain accurate and current information while complying with applicable legal, operational, and record-keeping requirements.
Cebu Family Suites reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice to reflect changes in business operations, legal obligations, technology, or industry practices. Any updates become effective immediately upon publication on the website. Continued use of the website, reservation systems, accommodations, or hotel services following any revisions constitutes acceptance of the updated Privacy Policy.
If you have questions regarding this Privacy Policy, data handling practices, reservation information, or guest privacy concerns, please contact Cebu Family Suites directly before using our services. By accessing our website, submitting personal information, or making a reservation, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.